Contact Us
Thank you for visiting Nurkivo. We are committed to providing clear, accessible support for customers before and after a purchase.
Store Information
Brand: Nurkivo
Website: https://nurkivo.com
Operating Company (storefront display name): Haikou Lianluo Trading Co., Ltd.
Registered Address: Room A206, Unit 1, Building 2, Jinyu Shijia, Renmin Avenue, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Support Email: service@nurkivo.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
The English company name and address above are storefront display transliterations based on the business-license information supplied for this store. They should not be interpreted as an independently verified official English registration.
How to Contact Us
For questions about products, orders, shipping, cancellations, returns, refunds, privacy, or other customer-service matters, please email us at service@nurkivo.com. You may also contact us by phone at +86 13245711432 during the business hours listed above.
When contacting us about an order, please include your order number and the email address used to place the order. If your request concerns a damaged, defective, incorrect, or missing item, please include a clear description and, where reasonably available, supporting photographs or other information that can help us review the issue.
Order Support
We can assist with order-status questions, address corrections requested before dispatch, cancellation requests made before dispatch, shipping questions, and post-delivery concerns. A cancellation or address change is not guaranteed once an order has entered fulfillment or has been dispatched.
Returns
Please contact us before sending any item back. Do not send a return to the registered company address unless our support team has specifically authorized that address for your return. The registered address shown on this page is not automatically a return warehouse or return receiving address.
If a return is approved, our support team will provide the applicable instructions and the actual authorized return address for that return. Please follow those instructions so that your return can be identified and processed correctly.
Response and Availability
Our stated support hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Messages received outside those hours may be handled on the next business day. Response times can vary depending on the nature of the request and message volume.
Important Contact Note
The customer-service email address, telephone number, and business hours shown above are intended for this storefront. Before formal publication, the merchant should verify that the email mailbox is active and receiving messages, that the phone number can serve Nurkivo customers, and that support is actually staffed during the stated hours.
For customer-service inquiries, contact:
Email: service@nurkivo.com
Phone: +86 13245711432