Privacy Policy

This Privacy Policy explains how Nurkivo may collect, use, disclose, retain, and protect personal information when you visit or use https://nurkivo.com, make a purchase, contact customer support, or otherwise interact with the store.

For storefront display purposes, the business associated with this policy is:

Haikou Lianluo Trading Co., Ltd.

Room A206, Unit 1, Building 2, Jinyu Shijia, Renmin Avenue, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China

Email: service@nurkivo.com

Phone: +86 13245711432

This draft must be checked against the store’s actual Shopify privacy settings, installed applications, cookies, analytics, advertising tools, payment configuration, and other data flows before publication. It does not assume that optional analytics, advertising pixels, payment providers, or other integrations are enabled.

1. Personal Information We May Collect

Depending on how you use the Site and which features are actually enabled, we may collect information such as:

contact information, including name, email address, telephone number, billing address, and shipping address;
order and transaction information, including products ordered, order value, shipping details, refund information, and transaction status;
account information, if customer accounts are enabled;
customer-service communications and information you provide when asking for help;
device and technical information, such as IP address, browser type, device type, operating system, language, time zone, and similar technical data;
Site interaction information, such as pages viewed, links clicked, referral information, and shopping activity, where collected through Shopify or other actually enabled technologies;
cookie and similar-technology information, where such technologies are used;
fraud-prevention, security, and risk information;
marketing preferences and consent records, where relevant.

Payment card or other payment credentials may be processed directly by payment service providers made available through the checkout experience. We should not claim to store full payment credentials unless that is actually verified.

2. Sources of Personal Information

We may receive personal information:

directly from you when you place an order, create an account, contact us, or submit information;
automatically from your browser or device through the Site and technologies that are actually enabled;
from Shopify as the commerce platform supporting the store;
from payment, fulfillment, shipping, fraud-prevention, customer-support, analytics, advertising, or other service providers only to the extent those providers are actually used;
from other parties where permitted by law and relevant to the store’s operations.

3. How We May Use Personal Information

We may use personal information for legitimate business and legal purposes, including to:

provide, operate, maintain, and improve the store;
process orders, payments, shipping, cancellations, returns, exchanges, and refunds;
communicate with you about orders, customer service, policy updates, or account matters;
personalize or improve the shopping experience where lawful and actually enabled;
detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
comply with legal obligations, enforce our terms, and protect legal rights;
send marketing communications where permitted by law and consistent with your choices;
measure Site performance or advertising effectiveness only where the relevant tools are actually enabled and lawful.

4. Legal Bases Where Applicable

In jurisdictions that require a legal basis for processing, the applicable basis may include:

performance of a contract or steps taken at your request before entering a contract;
compliance with a legal obligation;
our legitimate interests, where those interests are not overridden by your rights;
your consent, where consent is required;
establishment, exercise, or defense of legal claims;
another basis permitted by applicable law.

The correct basis depends on the specific processing activity and the law that applies to you.

5. Shopify and Service Providers

The store is intended to operate on Shopify. Shopify may process personal information to provide ecommerce hosting, storefront, checkout, security, and related services, subject to Shopify’s applicable terms and privacy documentation.

We may also use other service providers for functions such as payment processing, shipping, order fulfillment, customer support, fraud prevention, email, analytics, or advertising. Before publication, the merchant should identify the providers actually enabled and ensure this policy accurately describes material data sharing and processing.

This policy does not claim that Meta Pixel, Google Analytics, GA4, PayPal, Stripe, Firebase, or any other optional service is enabled unless that has been verified in the live store configuration.

6. Cookies and Similar Technologies

The Site may use cookies, local storage, pixels, tags, or similar technologies for functions such as authentication, cart operation, security, preferences, performance measurement, analytics, or advertising.

The exact technologies used depend on the live Shopify theme, Shopify settings, installed applications, and optional integrations.

Where required by law, non-essential cookies or similar technologies should be controlled through an appropriate consent mechanism. The merchant should verify Shopify Customer Privacy settings, any cookie banner, regional consent configuration, and any opt-out or data-sharing controls before publishing this policy.

7. Advertising and Marketing

If the store uses targeted advertising, cross-context behavioral advertising, audience measurement, or similar marketing technologies, those practices must be disclosed accurately based on the actual configuration.

Where applicable law gives you a right to opt out of certain advertising, sharing, or sale-related activities, the store should provide the required mechanism and honor valid requests.

Because the live advertising and privacy configuration has not been verified, this draft does not state that any specific targeted-advertising technology is active.

8. How We May Disclose Personal Information

We may disclose personal information to:

Shopify and providers supporting the operation of the store;
payment providers used for the transaction;
shipping, logistics, or fulfillment providers handling an order;
professional advisers, insurers, auditors, or service providers where reasonably necessary;
government authorities, courts, regulators, or law-enforcement bodies when legally required;
parties involved in a legitimate business transaction such as a merger, restructuring, financing, or sale, subject to applicable law;
other parties when you direct us to disclose information or provide valid consent.

We do not state that personal information is “sold” or “not sold” for a particular legal definition unless the store’s actual data practices have been verified.

9. International Data Processing

Because Shopify, service providers, customers, and business operations may be located in different countries or regions, personal information may be processed outside the country where you live.

Where cross-border transfers are regulated, appropriate legal mechanisms and safeguards should be used as required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute handling, and legal compliance.

Retention periods may differ by data type and legal requirement. We may retain certain records for longer when required by tax, accounting, consumer-protection, anti-fraud, or other laws.

11. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information and the risks involved. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

request access to personal information;
request correction of inaccurate information;
request deletion, subject to lawful exceptions;
object to or restrict certain processing;
withdraw consent where processing depends on consent;
request data portability where applicable;
opt out of certain marketing, targeted advertising, sale, or sharing activities where applicable;
appeal certain privacy-request decisions where the law provides that right;
complain to an appropriate data-protection authority.

Rights vary by jurisdiction and may be subject to verification and legal exceptions.

To make a privacy request, contact service@nurkivo.com. We may need information reasonably necessary to verify your identity and request.

13. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe method provided in the message, if available, or by contacting us. Even after opting out of marketing, we may still send non-promotional communications related to orders, transactions, security, or customer service.

14. Children’s Privacy

The Site is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information in circumstances where parental or guardian consent was required, contact service@nurkivo.com so we can review the matter.

15. Third-Party Links

The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information to third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or store configuration. The updated version should be posted on the Site with an appropriate effective date.

17. Contact

For privacy questions or requests: